Privacy Policy
Last Updated: March 2025
Consent to Privacy Policy
PETROLAT is committed to protecting the privacy of its website and digital application users, and to handling personal data in accordance with the highest standards of security and confidentiality, in compliance with the laws and regulations applicable in the Kingdom of Saudi Arabia — in particular the Personal Data Protection Law and related regulatory frameworks. Your use of the PETROLAT website or application constitutes your acceptance of this Privacy Policy and the terms and conditions governing the use of the services provided. If you do not agree to this policy, please discontinue use of the website or application.
Data Controller
PETROLAT is the entity responsible for collecting and processing users' personal data through the website or application. Such data is processed in accordance with the requirements of the Personal Data Protection Law and applicable regulations in the Kingdom of Saudi Arabia, in a manner that protects user privacy and ensures the lawful use of data.
Personal Data Collection
The PETROLAT website or application may collect certain personal or technical data when digital services are used. This data includes, but is not limited to: IP address, browser type, device type and operating system, date and time of visit, pages browsed within the website, as well as any information voluntarily provided by the user when using contact forms or services available through the website or application.
Cookies
The website may use cookies or similar technologies to enhance the user experience, analyze site usage, and understand visitor behavior in order to improve digital services. Users can manage cookie settings through their browser settings, with the understanding that disabling these files may affect certain website functions or services.
Geographic Location
In some cases, the user may be asked to consent to sharing their geographic location when using certain location-dependent services. This data is used solely for purposes related to delivering the requested service.
Purposes of Data Processing
Collected personal data is processed to fulfill a range of legitimate purposes, including: improving website and application performance, diagnosing technical issues, developing digital services, preparing usage statistics, responding to user inquiries, and providing technical support and related services. Personal data is only used to the extent necessary to achieve these purposes, or as required by applicable laws and regulations.
Personal Data Protection
PETROLAT is committed to implementing appropriate organizational and technical measures to protect personal data from unauthorized access, unlawful use, loss, damage, or disclosure. These measures include the application of information protection systems, encryption, and appropriate security controls, in accordance with standards approved in the Kingdom of Saudi Arabia.
Personal Data Sharing
PETROLAT does not sell, lease, or share personal data with any third party for commercial purposes. Data is disclosed only in cases where it is necessary for the delivery of a service, or when disclosure is required under applicable laws and regulations in the Kingdom of Saudi Arabia or by order of a competent authority.
Cross-Border Data Transfers
PETROLAT is committed to not transferring personal data outside the Kingdom of Saudi Arabia except in cases permitted by applicable laws, in compliance with the conditions set by the Personal Data Protection Law and relevant regulatory authorities, while ensuring an adequate level of protection for any data transferred.
Data Retention Period
PETROLAT retains personal data for the period necessary to fulfill the purposes for which it was collected, or as required by the laws and regulations applicable in the Kingdom of Saudi Arabia. Once the data is no longer needed, it is disposed of in a secure manner that prevents unauthorized access or misuse.
Rights of the Data Subject
In accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia, data subjects have a number of rights regarding their personal data, including: the right to know how their data is collected and the purpose of its processing; the right to access their personal data held by PETROLAT; the right to request correction, update, or completion of inaccurate data; the right to request the destruction of personal data once the purpose for its collection has been fulfilled, unless there is a legal basis for its retention; and the right to withdraw consent to the processing of personal data at any time, unless there is another legal basis permitting such processing.
Data Breach Incidents
In the event of a personal data breach or unauthorized access that may affect the privacy of data subjects, PETROLAT is committed to taking the necessary steps to address the incident and notify the relevant authorities and affected data subjects, in accordance with the requirements of the laws and regulations applicable in the Kingdom of Saudi Arabia.
Links to External Sites
The website may contain links to external electronic sites. PETROLAT assumes no responsibility for the privacy policies or data protection practices of those sites. Users are advised to review the privacy policy of each site before submitting any personal data.
Contact Us
For any inquiries or requests related to this privacy policy or the processing of personal data, please contact PETROLAT by phone at 920013911, via the customer service email (to be added), or through the contact form available on the 'Contact Us' page of the website. Working hours are Sunday to Thursday, 9:00 AM to 5:00 PM, with an expected response time of 24 to 72 hours.
Privacy Policy Updates
PETROLAT reserves the right to amend or update this Privacy Policy at any time in accordance with regulatory requirements, or technical or operational developments. Any updates will be published on this page with the date of the most recent revision. Continued use of the website or application following the publication of amendments constitutes implicit acceptance of the updated policy.